Privacy Policy

1. Introduction

Welcome to Content Hero ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video production platform at app.contenthero.ai (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, YouTube channel URL, target audience details, content preferences, and other information you provide during onboarding
• Payment Information: Billing details and payment card information (processed securely through our payment processor)
• Communications: Messages, feedback, and other communications you send to us
• Content: Video scripts, content briefs, uploaded media, and AI-generated content you create using our Service

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, click patterns, and other usage statistics
• Device Information: IP address, browser type, device type, operating system, and device identifiers
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and hold certain information (see Section 8)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Providers: When you sign in using Google OAuth, we receive your name, email address, and profile picture
• YouTube Integration: If you connect your YouTube channel, we may access channel statistics, video metadata, and analytics (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Process your transactions and send related information
• Generate AI-powered video content based on your preferences
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send you marketing communications (with your consent, where required)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and deliver tailored content
• Comply with legal obligations and enforce our terms

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our Service to you
• Consent: Where you have given us explicit consent to process your information
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service
• Legal Obligation: Processing necessary to comply with legal requirements

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Supabase: Database and authentication services
• Brevo (Sendinblue): Email delivery and marketing communications
• Payment Processors: Stripe or other payment service providers for processing payments
• Cloud Hosting: Vercel and other cloud infrastructure providers
• AI Services: OpenAI, Anthropic, or other AI providers for content generation

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.4 With Your Consent

We may share your information for any other purpose disclosed to you with your consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Usage Data: Typically retained for up to 2 years for analytics purposes
• Transaction Records: Retained for 7 years for accounting and legal compliance

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time by logging into your account settings.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Delete Your Account

You may delete your account at any time through your account settings or by contacting us at hello@contenthero.ai. Please note that some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

7.5 Additional Rights (EEA/UK/California)

If you are located in the EEA, UK, or California, you may have additional rights, including:

• Right to access and receive a copy of your personal information
• Right to rectify inaccurate personal information
• Right to erasure ("right to be forgotten")
• Right to restrict processing of your personal information
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

8.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and basic functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our Service (when implemented)
• Marketing Cookies: Track your activity for advertising purposes (when implemented, with consent)

8.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the availability and functionality of our Service.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure cloud infrastructure (Supabase, Vercel)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information from the EEA or UK to other countries, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@contenthero.ai.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Specific Jurisdiction Information

14.1 California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

14.2 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain covered information. We do not sell your covered information.